Refund Policy

All of our products are personalised and made specifically for you. For this reason, we do not offer refunds or returns once an order has been placed. Please double-check all personalisation details (such as names, dates, and spelling) before completing your order, as we cannot offer a refund or replacement for errors in the information provided at checkout.

Damages and issues Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

EU 14-day cooling-off period If your order is being shipped into the European Union, please note that the right of withdrawal does not apply to goods that are made to your specifications or clearly personalised, in line with EU consumer law.

Contact If you have any questions about this policy, get in touch at contact@giftnest.com.