FAQ

Ordering & Personalisation

How do I personalise my gift?
Each product page shows the personalisation options available — names, dates, photos or a short message. [Edit with your actual process.]

Can I change my order after placing it?
Contact us as soon as possible — personalised items go into production quickly. [Edit with your cut-off window.]

Delivery

How long does delivery take?
[Add your production + shipping times per region.]

Do you ship internationally?
[Add the countries you ship to.]

Returns

What is your returns policy?
See our Delivery & Returns page. Personalised items can only be returned if faulty or incorrect.

Contact

How can I reach you?
Via our contact page or contact.giftnest.shop@gmail.com.